Knowledge Base

Uninstalling the Temporary APSDS Licence

Now that you have the hardware lock, you should remove the Temporary Licence.

Make sure APSDS is not running.

Go to Windows Settings and search for apps.

If you see an entry for APSDS 5.0 Site Licence 5.0 Site Licence, click it and click Uninstall:

If you have a Site Licence or a temporary Licence, the licence information is supplied to APSDS via a Licence Key File. This file is missing.

Contact your IT Administrator for help.

If you have a Site Licence or a temporary Licence, the licence information is supplied to APSDS via a Licence Key File. This file is corrupt.

Contact your IT Administrator for help.

If you have a Site Licence or a temporary Licence, the licence information is supplied to APSDS via a Licence Key File. This Licence Key has expired.

Click here to Uninstall the Licence Key.

If you have a Site Licence or a temporary Licence, the licence information is supplied to APSDS via a Licence Key File. This file has an Unspecified Error.

Contact your IT Administrator for help.

This relates to a temporary licence.

Make sure  CIRCLY is not running.

Go to Windows Settings and search for apps:

If you see an entry for
CIRCLY 6.0 Site Licence, click it and click Uninstall:

Now that you have the hardware lock, you should remove the Temporary Licence.

Make sure CIRCLY is not running.

Go to Windows Settings and search for apps:

If you have a Floating Licence for CIRCLY 7.0, CIRCLY must be able to access the Internet.

If you are using a third-party firewall, you many need to configure it to allow circly7.exe to access inbound and outbound TCP traffic on Port 29750.

Please consult the vendor’s documentation.

If you have a Site Licence or a temporary Licence, the licence information is supplied to CIRCLY via a Licence Key File. This file has an Unspecified Error.

Contact your IT Administrator for help.

If you have a Site Licence, a temporary Software Licence or a Floating Licence, the licence information is supplied to CIRCLY via a Licence Key File.  This file is missing.

Contact your IT Administrator for help.

If you have a Site Licence or a temporary Licence, the licence information is supplied to CIRCLY via a Licence Key File. This file is corrupt.

Contact your IT Administrator for help.

If you have a Site Licence or a temporary Licence, the licence information is supplied to CIRCLY via a Licence Key File. This Licence Key has expired.

CIRCLY 7.0:

Click here to Uninstall the Licence Key.

CIRCLY 6.0:

Click here to Uninstall the Licence Key.

If you have a Site Licence or a temporary Licence, the licence information is supplied to CIRCLY via a Licence Key File. This file has an Unspecified Error.

Contact your IT Administrator for help.

Uninstalling the Temporary HIPAVE Licence

Now that you have the hardware lock, you should remove the Temporary Licence.

Make sure HIPAVE is not running.

Go to Windows Settings and search for apps.

If you see an entry for HIPAVE 5.0 Site Licence Key 5.0 Site Licence, click it and click Uninstall:

If you have a Site Licence or a temporary Licence, the licence information is supplied to HIPAVE via a Licence Key File. This file is missing.

Contact your IT Administrator for help.

If you have a Site Licence or a temporary Licence, the licence information is supplied to HIPAVE via a Licence Key File. This file is corrupt.

Contact your IT Administrator for help.

If you have a Site Licence or a temporary Licence, the licence information is supplied to HIPAVE via a Licence Key File. This Licence Key has expired.

Click here to Uninstall the Licence Key.

If you have a Site Licence or a temporary Licence, the licence information is supplied to HIPAVE via a Licence Key File. This file has an Unspecified Error.

Contact your IT Administrator for help.